21 Customer Support statistics that all ecommerce businesses should know…

It’s not often we share articles outside of the ecommerce packaging space, however we feel that this article in particular offers so much value and insight that we just had to share it with you…

This article was originally written over at Groove HQ

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In just about any field, there’s always the “standard” advice that seems to get repeated …

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3. 7 easy digital marketing steps for boosting e-commerce sales

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Beyond branding: how to add a personal touch to your packaging

As we see more e-commerce stores replace high street retailers, we’re fast getting used to selling and purchasing goods with no face-to-face interaction whatsoever. Yet, customer service — and satisfaction — are still so important for modern businesses.

That’s why customer satisfaction doesn’t just feel good, it’s also great for your business. Given that you might never meet customers face-to-face, making …

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Related posts:

1. What makes packaging key to your marketing strategy?
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3. How to create the perfect unboxing experience with your postal packaging

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StrangeLove Lo-Cal Soda by Marx Design

Opinion by Richard Baird StrangeLove is an Australian soft drinks brand that began with a four flavour range of energy drinks. Although mass-produced, each of these was created with the intention of evoking a sense and taste of the homemade through carefully sourced and high-quality organic ingredients. The range was developed in response to energy drink brands […]

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TGC x Stenerhag by Carl Nas Associates

Opinion by Richard Baird Tangent GC began as an organic garment and shoe care company developing products that intended to ensure longevity and entered the organic skincare market in 2016. Designed by Essen International TGC’s graphic identity, by way of a simple typographical expression, established a visual system of informational immediacy through the absence of superfluous stylistic detail […]

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Aurlands by Heydays

Opinion by Richard Baird Aurlands is the oldest running workshop for handcrafted shoes in Norway. It was founded in 1907 by shoemaker Nils G. Tveranger who, following time in America training as a shoemaker, went on to create the world’s first Penny Loafer in 1926. This, subsequently, became an enduring unisex fashion icon across Europe and […]

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NOR Specialties by Re-public

Opinion by Richard Baird NOR Specialities supports the development of plantation farmers and helps sustain local communities across Colombia, Guatemala, Nicaragua and Bolivia by way of its range of chocolate, cocoa nibs, roasted coffee beans and cold brew coffee products. NOR trades directly with family farms and producers of its raw ingredients, working with them to develop transparent and […]

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Going green: how to make your ecommerce business eco-friendly in 2019

From gloomy news on CO2 emissions, through to the rise of the Great Pacific Garbage Patch, the message is getting clearer by the day: if we’re going to save the planet, then now’s most definitely the time to change our ways!  

Those businesses that still rely heavily on plastic, or who leave their customers with a mini-mountain of …

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